✈ We Pay Shipping On Coffee Orders Over $100
PLEASE NOTE: We are currently experiencing high volume orders. Also, due to COVID-19 and a general increase in online e-commerce overburdening package delivery services, you may experience some delays in receiving your items. Current fulfillment and shipment times may take up to 15-21 days to your door. We appreciate your patience and understanding on this. If you require your order with urgency and are unable to wait, you may request a cancellation and a refund within 12hrs. Coffee items may not be cancelable should they arrive at roasting time for your specific item.
Available U.S. Shipping
USPS/UPS/FedEx: 8-10 days
Available International Shipping
RRD INTERNATIONAL: 20-25 days
International Shipping & Customs
International Shipping - Customers acknowledge that most orders placed on Straight Shooter Coffee originate from the USA, and may experience longer than usual transit times. The customer further acknowledges that ordering from Straight Shooter Coffee may result in customs fees and the customer agrees to accept the package(s) containing their order and remit to their local customs authorities all fees, penalties, etc. that may occur as a result of customer's election to order products listed for sale on Straight Shooter Coffee.
Customs - Customer agrees that it is unreasonable for Straight Shooter Coffee to know import and customs policies for countries other than the USA, and customer represents by placing an order on straightshootercoffee.com that customer understands their country's policies on receiving goods from the USA, and is prepared to complete the import process, including accepting the package and paying any applicable customs fees associated with customer's order. The customer also acknowledges that Straight Shooter Coffee will not create fraudulent import papers on behalf of customers to assist customers in avoiding any import fees they may be responsible for.
Free Shipping Promotion/Offer
Free Shipping Offers - including the offer for coffee orders over $100 - apply to your merchandise total at the time of the first checkout. Any non-merchandise line items included in your order, including shipping costs, taxes, or exclusive post-purchase offers you may present and subsequently accept after the initial checkout, are not eligible to qualify toward the $100 purchase requirement.
Free Shipping Offers - including the offer for coffee orders over $100 - apply to most regular-priced and most sale-priced items, but excludes items where the price is discounted 15% or more from the original "Strike-Through Price", and items priced at $0.00 (even when included in orders with regularly priced items).
Upon completed checkout, orders are automatically submitted for Fulfillment in real-time.
In most cases, once orders are submitted to our roasting and fulfillment partners they cannot be canceled or modified. For more information, read the Cancellations section of our Return and Refund policy.
Once orders have shipped, transit times vary by your location, and the origination location of the items you order. Most USA orders are delivered within 3-5 business days. Most orders shipped outside the USA are delivered within 10 to 15 business days. In some rare circumstances, orders may take longer to arrive.
Many items ship the same day or by the following business day. As we source and offer unique products from all over the world, the processing time for some items can be from 1 to 5 business days. Processing times can vary by product, as we utilize multiple fulfillment partners (in the USA and Europe) to ship to you on our behalf, and set their own processing times between when we submit the order for fulfillment (usually the same day your order is received), and when they ship the product.
Virtually all orders are shipped with tracking included. Exceptions may include that your delivery location does not support end-to-end tracking through our available carrier options.
Orders that originate from our USA Fulfillment Partners have tracking that becomes available within 24 hours of shipment.
Orders that originate from Fulfillment Partners outside the USA have tracking numbers that may take a few Business Days to become trackable.
This does not mean the item is not in transit.
It means the local postal service from the country of origin has not updated global tracking records yet. Once your order tracking activates, you will see all earlier records, and new records will update daily.
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. Coffee items may only be returned if damaged in transit and a photo is provided of the damaged item. Send a photo to email@example.com
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.